Earrings may not be returned or exchanged. Other unused and unopened items in new condition may be exchanged for a merchandise credit within 30 days of purchase. In no event will the Company be obligated to accept the exchange of merchandise that has been damaged through the customer’s actions or omissions. Damage occurring during return shipment will be the responsibility of the customer. Please email firstname.lastname@example.org to receive instructions for making an exchange. All exchanges must be made within 60 days of a credit being issued.